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User Experience (UX) & Customer Experience (CX). What is the difference?

Published On mai 11, 2022 In GeneralQualitative research tips

”User Experience” and “Customer Experience.” They sound pretty similar, right? So, what is the difference? That ...

By Elita Freiberga
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Achilles heel of usability testing.

Published On aprill 28, 2022 In GeneralQualitative research tips

With the development of similar products, competition for consumer attention has increased. So it is expected that resea...

By Elita Freiberga
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Test participant biases.

Published On aprill 12, 2022 In GeneralQualitative research tips

Test participants are humans, and just as researchers have cognitive biases. As a UX researcher, if you are unaware of t...

By Elita Freiberga
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User researcher cognitive biases

Published On aprill 8, 2022 In GeneralQualitative research tips

User research bias can be from the test participants’ side and/or from the researchers’ side. Cognitive bias...

By Elita Freiberga
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TOP 5 mistakes in unmoderated user testing projects.

Published On detsember 6, 2021 In Qualitative research tips

First things first: What is unmoderated user testing? Unmoderated testing is not guided and the participant completes ta...

By Elita Freiberga
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Best source of product feedback: your customers

Published On aprill 29, 2021 In General

The greatest source of product feedback is not hidden; it is closer to you than you imagine. You’re thinking about...

By Mark Müürsoo
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Kasutajakogemuse testimise kolm eelist ettevõttele

Published On veebruar 4, 2021 In General

The benefits of user testing come in different shapes and sizes, as a successful user test can help you create better so...

By Mark Müürsoo
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5 common user testing myths, that are not true

Published On detsember 10, 2020 In General

There are numerous myths and misconceptions surrounding the topic of user testing. Without any knowledge of the industry...

By Mark Müürsoo
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Kasutajakogemuse testimise blanketid

Published On november 26, 2020 In GeneralUnmoderated tests

Sharewell has made new additions to the test builder: we have added three new usability testing templates for new studie...

By Mark Müürsoo
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Usability of banking sites in Estonia: business customers user test

Published On september 14, 2020 In Näidisjuhtumid

We created a set of user tests to learn about the usability of banking sites in Estonia. Here’s what we found out....

By Mark Müürsoo
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